This week, in researching the book I am writing on leadership, I have been considering how as leaders we can best function in the day-to-day operating environment. I am not going to use the word ‘crisis’ as I think the word ‘crisis’ has now been over-used, to the point that almost any difficult situation is now labelled a crisis. I’m not sure how many people would now even recognise a genuine crisis when it happens to us! 

I suggest as leaders that what we more often face is ‘chaos’. In that whirlwind (which sometimes feel like being a leaf dancing in the eye of a hurricane), which often characterises the modern operating environment, we are under constant pressure to maintain a sense of calm and direction. The ability to remain composed under fire (‘grace under pressure’) not only steadies the ship but also inspires confidence in our team. 

Based on my research and reflections this week, I have set out below a multifaceted strategy designed to help leaders navigate through the whirlwind of chaos with grace and resilience.

Acknowledge the chaos, but do not allow yourself to be consumed by it

The first step in managing chaos is acknowledging its presence without allowing it to dominate your emotions or mindset. This involves accepting that certain elements are beyond your control, while focusing on those you can influence. A practical way to do this is by adopting a stoic mindset: differentiate between what is within your control and what is not. Then channel your energy into the former. This distinction helps in maintaining clarity and preventing a sense of being overwhelmed.

Practice mindfulness and emotional intelligence

Mindfulness is a powerful tool for leaders facing chaotic situations. By cultivating a practice of mindfulness, as leaders we can improve our ability to remain present and avoid getting caught up in the anxiety of what the future holds. I have tested techniques such as deep breathing, meditation, or even short walks, and have found they can help in resetting our mental state and bringing our focus back to the present moment.

Emotional intelligence plays a crucial role here as well. It involves recognising our own emotional responses to the chaos and understanding the emotional dynamics of our team. This awareness can guide our interactions and decisions in a way that maintains calm and prevents panic from spreading.

Establish clear priorities

In the midst of chaos, it’s easy for priorities to become muddled. We must have the acumen to quickly assess the situation, identify what is most important, and allocate resources accordingly. This might involve reevaluating goals, setting aside less critical tasks, and focusing on what needs immediate attention. Communicating these priorities clearly to our team ensures that everyone is aligned and working towards common objectives, which can itself be a calming influence.

Encourage open communication

A culture of open communication is invaluable during chaotic times. We should encourage team members to express their concerns and suggestions. Listening attentively and empathetically can uncover valuable insights and demonstrate to our team that they are supported. Moreover, regular updates from you, as the leader, about the situation, even if it’s to say that there are no updates, can prevent the spread of rumours, fake news and misinformation that often exacerbate chaotic situations.

Lean on our support network

As Leaders we are often viewed as the pillars of strength within our organisations, but we too need support. Building and leaning on a network of peers, mentors, or even professional coaches can provide us with the emotional support and advice needed to navigate through chaos. These relationships offer a sounding board for our ideas and feelings, providing perspective and guidance when it’s most needed.

Reflect and learn

Finally, every chaotic situation presents an opportunity for learning. Reflecting on our experiences (as I have done this week as part of my research) and the actions we have taken can provide valuable insights for the future. We should ask ourselves and our teams what went well, what could have been done differently, and how we can prepare for similar situations in the future. This reflective practice not only aids in personal growth but also enhances the resilience of our organisations.

Conclusion

Staying calm amidst chaos is a skill that leaders can develop with intentional practice and reflection. By acknowledging the situation, practicing mindfulness, prioritising effectively, fostering open communication, seeking support, and learning from each experience, we can navigate our teams through chaotic times with confidence and grace. Remember, the true test of leadership is not how we perform during periods of stability and success, but how we handle challenges and uncertainty (and, of course, a true crisis when it eventually comes!).